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Communication Tips to Improve Employee Engagement and Satisfaction

Are your employees dedicated to the daily grind? Are they devoted to the job?  As an employer, the more time you take to help your staff understand the link between their daily tasks and company success, the more they’ll value their positions.  Whether you’re dealing with a productive, loyal employee or a performance management challenge, a key to boosting employee engagement is the same….communications!  Follow our easy-to-apply guide and you’ll improve your partnership with each and every one – so that they’ll have no choice but to put their best foot forward.

Step One: Give Them a Head’s Up Instead of a Curveball

No matter an employee’s role in the company,everyone wants to feels in the loop. No one appreciates an unexpected curveball, such as a last minute assignment, or a “request” to work overtime this coming Saturday. The more you communicate your needs, your customers’ needs and the overall needs of the company—the more your employees will value your clients, you, and the company. Keeping employees in the loop helps them feel engaged and valued.

Step Two: Create Several Different Platforms for Communication

Studies show that not all people learn the same way; some are visual learners and some are auditory learners.  The same can be said of communication.  Communicating well as a manager creates a platform for employees to express themselves in a way that works for them.   Figure out the best way to communicate with each employee and utilize that method.  Create several different platforms for communication such as one-on-one chats, group discussions, team meetings, and a “suggestion box” for positive feedback and constructive criticism. By doing so, you’re giving every member of your team a voice that’s heard—loud and clear.

Step Three: Be Available

Sometimes, communication between employee and manager stops before it even has a chance to begin. If your employees rarely make eye contact with you and never initiate conversations, there’s an underlying reason. They may think you’re unavailable and unapproachable.  Nip this in the bud by being available on their terms, not necessarily yours.  Walk around and visit; don’t wait for people to come to you.  Provide a quick turnaround to their requests, even if you think they might not like your answer.  Let them know you’re listening!

Encourage brainstorming sessions where you can meet face-to-face. Block off time on your calendar and give your employees a chance to discuss freely what’s on their minds. For the first few minutes, allow them to share their challenges and their successes.  Next, get into the nitty-gritty: offer your input, ask for theirs, and make it known that you’re here as a support and reference for all of their work related goals, achievements, and challenges.

There’s no better, faster way to get your team on board with a new policy, increase their productivity, and achieve a can-do attitude than through effective communication.  Lead by example. Listen to them, and they’ll listen to you. Put time and energy into them, and they’ll do the same for you. Be genuine, a great listener, and responsive to their needs—and they’ll be more than willing to do the same!

-- Joel Myers
Posted: 3/11/2014 8:06:56 AM | with 0 comments
Filed under: blog, boss, chamber, commerce, communication, employer, jobs, leadership, list, of, tips

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Your business may be small, but that doesn't mean that your impact can't be huge! The Greater Memphis Chamber's Small Business Council serves to encourage, support, recognize and be a resource to small- and medium-sized businesses in the Memphis area. Here, our talented panel of contributors will present big ideas that could make a huge difference to your small business. And don't be afraid to ask questions ... no matter how small.

Sales & Small Business Ownership
Voss W. Graham is CEO and Senior Business Advisor for InnerActive Consulting Group Inc. He is known by his clients as "a knowledgeable partner who helps our team achieve business growth." He provides practical experience as a small business owner for over 29 years, yet is often engaged with Fortune 500 companies in the development of their people and business strategies.

Public Relations
Several professionals and strategists from the local Obsidian Public Relations firm provide excellent advice on everything from research to media relations to event planning. They believe that all companies, no matter how big or small the company or its budget, should have a public relations plan driving how they manage their relationships with key stakeholders. Public relations is an integral part of doing business the right way.

Human Resources
Joel Myers is a career Human Resources professional, with over 40 years in the field including 26 years in consulting.

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Marketing & Public Relations
Lori Turner-Wilson is CEO and Founder of RedRover Company, a sales development, marketing and PR consulting firm. Lori works with companies large and small, from start-ups to mature organizations, to help them improve the productivity of their sales force and the return on their marketing investment. Lori writes a weekly syndicated column for the Daily News, Memphis News, Nashville Ledger, and Desoto Times, among others, titled “Guerrilla Sales & Marketing,” for which she won a 2011 Summit International Award and 2012 International Communicator Award.

Design and Digital Strategy
Founded in 1999, inferno provides brand development, advertising, public relations, design and digital marketing services to clients across a broad spectrum of industries. Headquartered in Memphis with a satellite office in Kalamazoo, Michigan, the award-winning firm produces results-driven work by passionately combining strategic thinking, creativity and culture to ensure the success of its clients. For more information, visit

Labor & Employment Law
Fisher Phillips attorneys are ready to help you take a stand: in court, with employees and unions, or with competitors. Fisher Phillips has the experience and resolve to back you up. That's why some of the savviest employers come to the firm to handle their toughest labor and employment cases. The firm has 350 attorneys in 32 offices, including Memphis. For more information, visit

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