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Recognize Your Employees So They Don’t Get a ‘Case of the Mondays’

Experience shows that most people don’t like Mondays.  In fact, it is probably their least favorite day of the week.  No one looks forward to Mondays.  Do our employees view coming to work as the equivalent of experiencing a ‘Case of the Mondays’?

In the movie Office Space, three disgruntled employees steal from the company for whom they work.  Talented but underappreciated, they feel their skills are wasted and their attitude towards work is to do the bare minimum.  If you fail to recognize your employees, do you have to worry about theft or bad attitudes? Not necessarily, but neglect your employees’ need for validation and in the long run, it could cost you more than you could ever imagine. Here’s why the success of your business demands it.

They’re on the Front Line

You may already acknowledge your employees for a job well done. But regardless of whether employee recognition is your strength or weakness, ask yourself: “When was the last time I said ‘thank you’ to my team? When was the last time I gave an employee a day off, or treated my assistant to her favorite drink at Starbucks?” While you’re busy managing a successful business, your employees are on the frontlines. They’re making the products or delivering the services that delight your customers.  They’re handling the complaints from customers. They’re taking your lunch order. They’re seeing, hearing and observing when you don’t have time.

Ultimately, they’re supporting you whether or not you’re giving them the positive feedback and recognition they deserve. Extend yourself by giving them a “job well done!” or cater in lunch for your team. When it comes to your employees, a little bit goes a long way (and you’ll have a better business as a result).

You’ll Reduce Turnover Rates and Boost Morale

Think about the worst job you ever had. Was it that summer you worked at a fast food chain or at a construction job that paid below minimum wage?  Chances are that whatever it was, you weren’t treated very well. You may not have known where you stood with your boss, or if you were appreciated at all. You probably daydreamed about quitting, right? Put yourself back in that moment—the moment you worked for a horrible boss and in a miserable work environment. Now, spend a moment thinking about your support staff. What can you do to make them feel welcome, appreciated, and valued?

Employee recognition is about what you say and how you say it.  It’s about how your actions make them feel. Let them know how much you notice their work ethic and the long hours they’ve logged. Even by having a short conversation with each team member and asking where they would like to be in two years’ time, you can help your business grow. It can boost your work environment. It can reduce your turnover rate. Every area of your business (from acquiring your next big sale to helping solve difficult problems) will improve—and all it takes is a little validation from time to time.

Creative Ways to Praise Your Staff

There are some fool proof ways to recognize your employees and make them feel heard, understood and respected: a gift card to their favorite restaurant, a catered lunch or even special acknowledgement in front of the entire company.  Express gratitude in a whole new creative way. If your team of sales associates has gone above and beyond lately (and brought in extra sales to surpass this month’s quota), make them feel valued by ‘insisting’ they share their secret to success with your college interns.

Anytime you give genuine validation, it’s a win/win. The more you give back to your staff, the more they in turn, give back to you. While you may have long-term goals that haven’t yet been met, stay in the moment.  Pay attention. Say thank you. Personalize a mug. When deserving, hand out certificates of “amazing-ness” to your staff, and when you do, you will see an improvement in their attitude, their productivity and their level of satisfaction! Employee recognition means that when you give thanks to your hardworking team, they never have a ‘case of the Mondays.’

-- Joel Myers




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SMALL BUSINESS
Your business may be small, but that doesn't mean that your impact can't be huge! The Greater Memphis Chamber's Small Business Council serves to encourage, support, recognize and be a resource to small- and medium-sized businesses in the Memphis area. Here, our talented panel of contributors will present big ideas that could make a huge difference to your small business. And don't be afraid to ask questions ... no matter how small.

CONTRIBUTORS
VOSS GRAHAM
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Voss W. Graham is CEO and Senior Business Advisor for InnerActive Consulting Group Inc. He is known by his clients as "a knowledgeable partner who helps our team achieve business growth." He provides practical experience as a small business owner for over 29 years, yet is often engaged with Fortune 500 companies in the development of their people and business strategies.

OBSIDIAN PUBLIC RELATIONS
Public Relations
Several professionals and strategists from the local Obsidian Public Relations firm provide excellent advice on everything from research to media relations to event planning. They believe that all companies, no matter how big or small the company or its budget, should have a public relations plan driving how they manage their relationships with key stakeholders. Public relations is an integral part of doing business the right way.

JOEL MYERS
Human Resources
Joel Myers is a career Human Resources professional, with over 40 years in the field including 26 years in consulting.

TOM PEASE
Small Business Advice
Tom Pease is a small business owner of an office equipment dealership called e/Doc Systems, Inc. He has also owned a full-line Kawasaki dealership as well as a document shop. He used 30+ years of experience in owning a business to author two books, including: Going Out of Business by Design: Why 70% of Small Businesses Fail and Small Business Survival 101. He also has published 85 columns in The Memphis Daily News as the Small Business Advisor.

LORI TURNER-WILSON
Marketing & Public Relations
Lori Turner-Wilson is CEO and Founder of RedRover Company, a sales development, marketing and PR consulting firm. Lori works with companies large and small, from start-ups to mature organizations, to help them improve the productivity of their sales force and the return on their marketing investment. Lori writes a weekly syndicated column for the Daily News, Memphis News, Nashville Ledger, and Desoto Times, among others, titled “Guerrilla Sales & Marketing,” for which she won a 2011 Summit International Award and 2012 International Communicator Award.

INFERNO
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FISHER PHILLIPS LLP
Labor & Employment Law
Fisher Phillips attorneys are ready to help you take a stand: in court, with employees and unions, or with competitors. Fisher Phillips has the experience and resolve to back you up. That's why some of the savviest employers come to the firm to handle their toughest labor and employment cases. The firm has 350 attorneys in 32 offices, including Memphis. For more information, visit www.fisherphillips.com.

PARAGON BANK
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Since its founding in 2005, Paragon Bank has maintained a solid focus on the community and customer service. For more than 10 years, Paragon has delivered innovative products and financial expertise, convenience, and a deep understanding of what both businesses and individuals need from a ban, in order to provide solutions that make a difference. In the areas of business or personal banking, lending options or wealth management, Paragon delivers cutting edge technology, an experienced team and the most service-oriented staff of any community bank.



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