Greater Memphis Chamber Announces Conduit Global Will Open a Call Center and Back Office Support Facility in Memphis

Release date: 1/22/2014

$8 million investment will bring 1,000 jobs to local community.

Memphis, Tenn. Today at a press conference at FedExForum, Chamber Interim President and CEO Dexter Muller and Tennessee Governor Bill Haslam, along with Memphis Mayor A C Wharton, Jr., Shelby County Mayor Mark H. Luttrell, Jr., announced that Conduit Global will open a call center and back office support facility in the Goodlett Farms area.

“Conduit Global selected the Memphis location for the new Customer Care operation due to the area’s strong and diverse labor market,” Bryce Hayes, President of Conduit Global, said. “In addition, the close proximity of technical schools, colleges, and universities, will all serve to support future expansion.”

The Memphis facility will provide customer care support for wireless care customers, handling inbound and outbound customer calls (including billing and rate plan customer questions and changes), customer retention, up-sells, data product and service technical support, troubleshooting, product sales & addition of new lines of service. 

“We are pleased to welcome Conduit Global and these 1,000 jobs to Memphis,” said Mark Herbison, Senior Vice President, Economic Development, Greater Memphis Chamber. “This company will provide opportunities across a broad economic spectrum giving high school graduates to college graduates access to a variety of good paying jobs.”

Conduit Global is one of the world’s largest independent, fully-integrated BPO companies with expertise in multi-channel contact center and back office solutions. They have a global footprint with 14 locations in nine countries.  In Memphis, the company plans to begin hiring immediately, with a goal of filling approximately 300 positions within the first three months and eventually up to 1,000 jobs.

“Conduit Global’s worldwide footprint helps to grow Memphis’ international business community as well as support our local technology industry,” said Herbison.

The Chamber staff worked closely with the State of Tennessee, the Economic Development Growth Engine, the Tennessee Department of Economic and Community Development, Tennessee Valley Authority, Memphis Light, Gas & Water, the Workforce Investment Network and Newmark Grubb Knight Frank out of Pennsylvania for this project.  Two other cities in addition to Memphis were in competition. The Customer Care facility will occupy approximately 25,000 square feet with an option to expand in the future.

Related Links

Employment and Vendor Opportunities
Global Conduit Employment Opportunities Press Release [PDF]
Chamber Job Hunting Resource Page
Chamber Economic Development Efforts

The Greater Memphis Chamber is the lead economic development agency for Memphis/Shelby County, and is a private, non-profit, membership-driven organization comprised of 2,300 business enterprises, civic organizations, educational institutions and individuals.